Order Processing
How soon will my order be processed after it is placed?

Unless otherwise noted, all orders are entered into our system within 24-48 hours of receipt.

Will I get an order confirmation notice?

Yes. Within 24-48 hours of an order, you will receive an order confirmation email. Once shipped, you will receive the tracking information and estimated delivery date.

Shipping & Receiving
Can you ship directly to my home?

Yes, we ship using all of the major carriers. LTL is the preferred shipping method. A lift gate may be needed for some of our larger items.

Can I pick my order up?

Customers can pick up from the Warren Steel Specialties warehouse, by appointment only.

How long does shipping typically take?

While shipping times can vary, you can anticipate a 1.5 to 2 week turnaround from the time of order placement.

Will I receive a tracking number?

Yes, a tracking number will be provided via email within 24 hours of the order leaving our facility.

Who can I contact about lost / damaged shipments?

Please contact us at (330)-399-8360 and ask to speak with the logistics department.

Do you do bulk shipments?

Yes. Please call us for a quote!

Are assembly instructions included?

Yes, all of our products come with detailed instructions on how to assemble them. Assembly videos can also be found at WarrenSteel.com, or the Warren Steel YouTube Channel (@warrensteelspecialties). Feel free to call our team at (330)-399-8360 with any questions.

How long does assembly typically take?

Depending on the product, assembly can take anywhere from 15 minutes to 2 hours.

Does the product include assembly tools?

No, tools are not included. Common tools, like a screwdriver and wrench, may be needed for assembly.

I am missing a part. What now?

In case of parts shortages or defects, please report to our Customer Service / Warranty Department and describe the missing or defective part.

Do you offer a warranty on your products?

Yes we do! Read the full warranty terms under the FAQ tab. Please contact us with any questions or concerns regarding warranty at (330) 399-8360.

Refunds, Returns, and Exchanges
Can I cancel my order?

Any order canceled prior to shipment can be refunded for the full amount of the order, less any credit card fees. Please contact us at (330) 399-8360.

Can I return my order?

Any returned item must be in its original, unused condition to be returned. The item must be returned within 30 days of the purchase. Please contact us at (330) 399-8360.

Can I exchange my order?

Any product exchanges and the associated fees will be handled on a case by case basis. Please contact us at (330) 399-8360.